Refund policy

Our 30-Day Healthy Plant Promise
Every plant leaves our nursery healthy and carefully packed. If your plant arrives damaged or doesn't make it within 30 days of delivery, we'll send a free replacement or refund you. No fuss.

Plants damaged in transit
Email us within 48 hours of delivery with your order number and a few photos of the plant and packaging. We'll arrange a replacement or a full refund for that item. You don't need to send the plant back.

Plant health within 30 days
If your plant declines within 30 days despite following the care guide included with your order, email us photos and a short note about where it's kept and how it's been watered. We'll help you revive it, and if it can't be saved we'll replace or refund it.

Self-watering pots and accessories
Unused pots and accessories in original packaging can be returned within 7 days of delivery. Pots that arrive broken or defective are replaced free if reported within 48 hours with photos. Return shipping for change-of-mind returns is paid by the customer.

What we can't accept
- Change-of-mind returns on live plants, since they can't be resold safely
- Damage from overwatering, pests introduced after delivery, pets, or extreme conditions
- Claims made after the timelines above

Refunds
Approved refunds go back to your original payment method (UPI, card, wallet or net banking) within 5 to 7 business days.