Refund policy

At [STORE NAME], customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

1. Return Eligibility

You may be eligible for a return if:

  • The item is damaged, defective, or incorrect at the time of delivery

  • The item is unused, unwashed, and in its original condition

  • The item is returned with original packaging and proof of purchase

To be eligible, you must notify us within [X DAYS] of receiving your order.

2. Return Timeframe

Return requests must be raised within [X DAYS] from the date of delivery. Requests made after this period may not be accepted.

Once your return request is approved, we will provide instructions for the return process.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us at [EMAIL ADDRESS] within [X DAYS] of delivery with:

  • Clear photos or videos of the product and packaging

  • Your order number

After verification, we will arrange for a replacement, exchange, or refund as applicable.

4. Refund Process and Timing

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within [REFUND PROCESSING TIME]

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

5. Exchanges

We offer exchanges for eligible items, subject to stock availability. If an exchange is not available, a refund will be issued instead.

Exchange requests must be made within [X DAYS] of delivery.

6. Non-Returnable Items

The following items are not eligible for return or refund unless damaged or defective:

  • Live plants (due to their perishable nature)

  • Items purchased on sale or clearance

  • Gift cards or promotional items

  • Products damaged due to improper handling or care after delivery

7. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, return shipping costs will be covered by [STORE NAME]

  • For all other eligible returns, the customer will be responsible for return shipping charges

Shipping charges, if any, are non-refundable.

8. Cancellation Policy

Orders can only be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled.

9. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

  • Email: [EMAIL ADDRESS]